8000000000868976
Shortcuts:

ISO 9001 and 14001

Our competitiveness is based just as much on our quality and environmental approach as on our innovation capacity. We work constantly to safeguard accuracy and repeatability, which means that we keep asking questions until we are sure — every day, and both before and after making a delivery to every customer. When an order is repeated, each extra delivery must be as good as the first.
TP-Filter complies with ISO standards. We are certified under the ISO 9001 system of quality management and the ISO 14001 international environmental management standard.
We always try to propose environmentally suitable products, and devote great efforts to offering our customers more environment-friendly transport services these days. Today, we market products with special environmentally sound characteristics under the Green-line brand.
 

We can proudly present following results in our quality work

(From 2014-09-01 up until 2014-06-20)

Replies 
Replies to customers within one week: 82,6%  
(Target 75%)

Replies to customers within 2 weeks: 93,6%  
(Target 85%)

Note: We have improved our confirmation times since last year. Now we will keep working on getting them even better.

Deliveries
Delivery precision: 90% (Target 90%)

Number of days delayed: 
1-311days: 1,6%. 
4-711days: 3,4%. 
8-141days: 1,7%. 
>1411days: 3,3%

Note: We just made our target but will keep on trying to improve our results.

Claims
Customer claims:  2% (Target 1%)

Note: Not very good results so far. We will keep on trying to clarify our customers demands before delivery to minimize the claims.

Quality policy

Environment policy

Working environment policy